REFUND & EXCHANGES
If you are not completely satisfied with your purchase, we shall gladly issue a refund within 14 days of the delivery date. If you are returning or exchanging an item, please review our policy and return your item(s) using one of the methods below. Items without a return slip will not be processed. We are available to answer any of your questions Monday – Friday at firstname.lastname@example.org
All items sent back for return or exchange are subject to a full inspection upon delivery. Anne Fontaine reserves the right to decline the return or exchange if an item is not returned in a sellable condition as determined by Anne Fontaine standards.
Merchandise eligible for return may be returned within 14 days of purchase using the pre-paid return label provided in your order. Original delivery charges are non-refundable. We will only accept returns for items with tags attached that have not been worn, altered or washed. Upon receipt of returned goods, Anne Fontaine reserves the right to deny a refund if the merchandise does not meet these requirements. Refunds will be processed within 14 business days of receipt. We will send an email confirmation once your return has been processed. Though we process your return immediately, please allow 1-2 billing cycles for it to appear on your statement. Merchandise returned in store is not eligible for refund, but only for store credit or exchange
Merchandise eligible for exchange may be returned within 14 days of purchase using the pre-paid return label provided in your order. We offer complimentary delivery on exchanges through Annefontaine.co.uk. We will only accept exchanges for items with tags attached that have not been worn, altered or washed. Upon receipt of returned goods, Anne Fontaine reserves the right to deny an exchange if the merchandise does not meet these requirements. We will send an email confirmation once your exchange has been processed.
There are 3 easy ways to return your item(s):
RETURN OPTION ONE | Return with UPS
1. Fill out this return form – Include your name, email address, and phone number so that we may contact you if necessary.
2. Package your return item(s) in the provided packaging or equally protected packaging to ensure item(s) are not damaged in transit.
3. Post your return with the pre-paid return label.
4. Drop off your package at a UPS Authorized Shipping Centre or UPS Office.
RETURN OPTION TWO | Return on Your Own
If you choose to return without the provided pre-paid label, please send your merchandise back via insured post to the address below. Anne Fontaine is not responsible for items lost or damaged in transit.
RETURN OPTION THREE | Return to an Anne Fontaine Store
You may return your item(s) to an Anne Fontaine store to be exchanged (except Galeries Lafayette in France & Bon Genie in Switzerland). Refunds for AnneFontaine.co.uk cannot be processed in store. Please call your nearest Anne Fontaine store to ensure the item you would like in exchange is in stock – visit our website for the location nearest to you.
Gift Card Returns:
The standard Anne Fontaine return policy applies to any merchandise purchased with an Anne Fontaine Gift Card. Please note that Gift Cards are non-returnable and cannot be redeemed for cash. Gift cards cannot be used on the Annefontaine.co.uk website at this time.
Anne Fontaine Items purchased at other locations:
Items purchased at department stores or at any other store selling Anne Fontaine merchandise including Galeries Lafayette in France & Bon Genie in Switzerland cannot be returned to Annefontaine.co.uk
STORE RETURN POLICY
We happily accept items that have not been worn, altered or washed for exchange or store credit within 14 days of purchase when accompanied by the original sales receipt. Store credits expire six months from the original issue date. Sale items are final sale and therefore are not eligible for exchange or store credit. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Items purchased through other retailers are not eligible for exchange or store credit in any Anne Fontaine store or on AnneFontaine.co.uk. Anne Fontaine reserves the right to request identification to process transactions.