Web Return Policy

If you are not fully satisfied with your purchase, we will gladly issue a refund within 14 days after the delivery date to our warehouse. If you are returning or exchanging an item, please review our return and exchange policies. We are available to answer any question from Monday to Friday at  conciergeeu@annefontaine.com

Return Policy

All items sent back for return or exchange are subject to a full inspection upon delivery. Anne Fontaine keeps the right to decline the return or exchange if it has not been returned in a sellable condition deemed by our standards

Merchandise eligible for return may be returned within 14 days after reception following this link : https://annefontaineuk.shipping-portal.com/rp/

Original shipping fees are non-refundable. We will accept returns for items that have not been worn, altered or washed, with tags still attached only. Upon receipt of returned goods, Anne Fontaine keeps the right to refuse a refund if the merchandise does not meet the brand requirements. Refunds will be processed within 14 business days after reception in our warehouse. We will send a confirmation e-mail once your return has been processed. Though we process your return immediately, please allow 2 or 3 working days for it to appear on your bank statement.

Please note that items returned in store are not eligible for refund, only for store credit or exchange.

Exchange Policy

Merchandise eligible for exchange may be returned within 14 days after reception following this link : https://annefontaineuk.shipping-portal.com/rp/

We offer complimentary shipping fees on exchanges at annefontaine.co.uk. We will accept exchanges for items that have not been worn, altered or washed, with tags still attached only. Upon reception of returned goods, Anne fontaine keeps the right to refuse an exchange if the merchandise does not meet the brand requirements. We will send a confirmation e-mail once your exchange has been processed.

Ways to Return Your Items

To return your item, please follow the instructions below :

  1. Go on the page https://annefontaineuk.shipping-portal.com/rp/
  2. Enter your postal code and order number or tracking number
  3. Choose the refund method you wish
  4. Select the drop-off location
  5. You are now able to print the return label and stick it on the package
Gift Card Return
The usual Anne fontaine return policy applies to any item purchased with the Anne Fontaine gift card. Please note that gift cards are non-refundable and cannot be redeemed for cash.
Anne Fontaine Items Purchased at Other Locations
Items purchased in department stores or at any place selling Anne Fontaine merchandise including Galeries Lafayette in France cannot be returned.
Store Return Policy
We happily accept items that have not been worn, altered or washed for exchange or store credit within 14 days after the date of purchase, when they come along with the original sale receipt. Store credits expire six months after the issue date. Items on sale are final sale and, therefore, they are not eligible for exchange or store credit. Requests to exchange merchandise received as a gift must come along with the gift receipt. Items purchased through other retailers are not eligible for exchange or store credit at any Anne Fontaine store nor on annefontaine.co.uk. Anne Fontaine keeps the right to request identification to process transactions.