FAQ

The item I have seen has sold out. Will you be getting more in?
We always try to re-stock our most popular styles to give you the best possible selection of timeless, functional and elegant garments for the season. We also offer re-invented classics in new colours, shapes and fabrics – so please keep your eye out! If there is a particular garment you wish to enquire about, please contact our Concierge team.

Can I track my order?
Once your order has been dispatched, you will receive an email confirmation with your delivery and tracking details. You will also be able to track your order by accessing your ANNE FONTAINE account. For more details, contact our Concierge at conciergeEU@annefontaine.com

I just submitted an order; can I change it?
Orders are processed as quickly as possible, and for this reason we cannot guarantee any changes or cancellations to your order once it has been submitted. If you need to change or cancel your order, please contact us at conciergeEU@annefontaine.com and we shall make every attempt to honour your request.

Do you offer gift packaging?
You can select your packaging options at checkout, and choose our elegant ANNE FONTAINE signature packaging, or the more eco-friendly basic packaging

I'm having trouble placing my order online; can you help?
If you are having trouble placing your online order please contact our Concierge at conciergeEU@annefontaine.com.
If you are using your PayPal account and you receive an error message, please contact PayPal Customer Service at 0800 358 7911.

I can't find the item I am looking for on your website; can you help?
If you are having trouble finding the item you are looking for, please contact our Concierge at conciergeEU@annefontaine.com

Did my order go through?
After placing your order, you will receive an order confirmation via email. If you do not receive this email and are unsure if your order went through, please contact our Concierge at conciergeEU@annefontaine.com

Is my package insured?
All items are insured against theft and accidental damage while in transit from ANNE FONTAINE to the delivery address. Once your items have been delivered, they are no longer covered by ANNE FONTAINE insurance. If your box is damaged upon arrival, we recommend that you refuse the delivery. Please notify Customer Care at conciergeEU@annefontaine.com if you have refused a package.

Do I have to sign for my package?
All our orders are delivered with no signature required. If you would like to request a signature, please contact our Concierge at conciergeEU@annefontaine.com so that our Concierge team may make the proper arrangements.

Do I need to set up an account to place an order?
You can shop at ANNE FONTAINE without creating an account.

However, by registering with us you will be able to enjoy the following benefits:
- Track your orders and review past purchases
- Request a return or exchange directly from your account
- Save your address and card details so you can shop even quicker next time

What happens if I forget my password?
Not a problem – Just go to the ‘Forgot Your Password’ page and enter the email address you supplied at registration – you will then receive an email containing a link that prompts you to create a new password.

Can I change the address on my order?
Orders are processed as quickly as possible, and for this reason we cannot guarantee any changes or cancellations to your order once it has been submitted. If you need to change or cancel your order, please contact us at conciergeEU@annefontaine.com and we shall make every attempt to honor your request.

Do you offer weekend delivery?
ANNE FONTAINE does not offer weekend delivery at this time.

How will I know my order has been dispatched?
You will receive a dispatch confirmation email once your order is ready to send. After receiving this email, please allow 24-48 hours for your tracking number to update with UPS.