Terms of Delivery

Delivery Policy

Orders are processed, dispatched and delivered Monday to Friday only. Orders are not processed, dispatched or delivered on national holidays. All orders placed on Saturday, Sunday or on a national holiday will be processed the following business day. Order processing time includes item selection, handling, packaging and dispatch. While most orders are ready for dispatch within 24 hours of placing your order, some orders take additional time. Please allow 48 hours for processing. All orders placed after 10.00 AM will begin processing the following business day. We reserve the right to hold orders for verification.

- Please note that Express delivery refers only to delivery time and not to the time needed to prepare your order. While most orders are ready for dispatch within 24 hours of placing your order, some orders take additional time. Please allow 48 hours for processing.

- Delivery times are approximate.

- Business days are Monday to Friday, excluding weekends and holidays.

Please keep in mind delivery dates may change due to inclement weather conditions or holidays.

Orders will not be shipped on the following holidays:

  • New Year’s Day – 1 January
  • Easter Monday
  • Labor day – 1 May
  • 8 May 1945 - 8 May
  • The ascension Thursday
  • Whit Monday
  • Bastille Day – 14 July
  • Assumption – 15 August
  • All Saints’ Day – 1 November
  • Armistice Day – 11 November
  • Christmas day – 25 December

Postage Costs
We offer complimentary postage via UPS on orders of 250£ or more (total excludes taxes and postage costs).

UPS Standard -10£
UPS Express - 20£

Delivery Options
Standard UPS Delivery: Your order is delivered within 72 hours after it has been processed for shipment, by UPS, at the address provided in your order from Monday to Friday.
Express UPS Delivery: Your order is delivered within 48 hours, by UPS at the address provided in your order from Monday to Friday.

Lost Items
Orders will be delivered to the address designated by the purchaser as long as that address is compliant with the restrictions listed on Annefontaine.co.uk. All purchases from Annefontaine.co.uk are made pursuant to the terms and conditions found on the website. Risk of loss and title for items purchased from the website pass to the buyer upon delivery of the items to the carrier. The buyer is responsible for filing any claims with carriers for damaged and/or lost items.

Refusal of Delivery
You will receive a refund for the merchandise, but postage costs are non-refundable.